Refund Policy

Please note that all purchases made on www.zyog.in are final and cannot be returned once the order is placed.

However, we do offer full replacements for products that may have been damaged during transit. To initiate the replacement process, our customer care team will verify the damage through email or phone communication. It is important to notify us within 24 hours of receiving the package. Please be aware that returns, refunds or replacements will not be processed in the following cases:

Return requests are made more than 24 hours after product receipt.

Products with tampered or missing serial numbers, including price information and labels.

Cancellation Policy

Once an order has been shipped, it cannot be canceled

However, Cancellation will be considered at the sole discretion of the Company on a case-to-case basis. In general, we will provide full cooperation for all cancellations if the reasons are genuine.

If you wish to cancel your order before it is shipped, please send us an email at orders@zyog.in. To initiate the process of returning goods, please quote the order number, your name, the name of the product and the reason for returning the goods.

Refunds for canceled orders will be processed back to the original payment source (debit/credit card, bank, wallet, etc.) within 10-14 business days of receiving your cancellation request.

Additionally, we can also provide the hassle-free option of a refund through ZYOG store coupons, which can be used during future purchases on our website within the set limited time frame.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, such orders could be canceled at Company’s discretion.

We strive to provide the best possible service and ensure your satisfaction with our products. If you have any further questions or concerns, please do not hesitate to contact us.