Privacy Policy

At ZYOG, we are committed to protecting the privacy and security of our customer's personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our e-commerce website. By accessing and using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

We may collect various types of information from you, including:

- Personal information: such as your name, email address, phone number, and shipping and billing address.

- Payment information: including credit/debit card details or other payment method information.

- Order information: details about the products you purchase from us.

- Device and browsing information: such as your IP address, time zone browser type, and cookies.

2. Use of Collected Information:

We use the information we collect for the following purposes:

- To process and fulfill your orders.

- To communicate with you about your orders, products, and promotions.

- To evaluate and assess the success of our advertising and product campaigns or marketing tools.

- To improve and optimised our website, services, and customer experience.

- To personalize your shopping experience and provide relevant recommendations.

- To detect and prevent fraud or unauthorized activities.

- To comply with legal obligations and protect our rights and the rights of our customers.

3. Information Sharing and Disclosure:

We may share your information with third parties in the following circumstances:

- Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing services to you (e.g., payment processors, shipping partners,  advertising agencies).

- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests, or to protect the rights, property, or safety of ZYOG, our customers, or others.

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

4. Data Security:

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We utilize secure socket layer technology (SSL) for the transmission of sensitive data.

5. Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and collect information about your preferences and usage patterns. You can manage your cookie preferences through your browser settings.

6. Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

7. Children's Privacy:

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will take appropriate measures to remove the information from our records.

8. Your Rights:

You have the right to access, update, correct, and delete your personal information. You can also opt out of receiving promotional communications from us. Please contact us using the information provided below to exercise these rights.

9. Grievance Officer:

We have appointed a dedicated Grievance Officer to address any concerns or complaints regarding the handling of your personal information. If you have any grievances, questions, or requests related to your privacy or this Privacy Policy, please contact our Grievance Officer using the following details:
 

Name: Mr.Bhavin ladani

Email: grievance.zyog@gmail.com

Address: Plot 287/2 Panchratna Ind.Estates Changodar Ahmedabad 382213 Gujarat INDIA

We will make our best efforts to address and resolve any privacy-related issues or grievances in a timely manner.

10. CHANGES TO THE POLICY

We retain the right to update, change, or modify this Privacy Policy at any time. The revised Privacy Policy will be effective from the date of such update, change, or modification. If you continue to access or use the Website following any such changes, it will be considered as your implied consent to the revised Privacy Policy.

11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us  by email at grievance.zyog@gmail.com